Reservation
- Q: Will I receive a confirmation email of my reservation?
- A: Yes, you will receive an email with all the details of your reservation.
- Q: Can I change my reservation if I want to stay long or shorter, change rooms, or add more guests?
- A: Yes, you may, but please note that it is dependent on room availability and that additional fees might apply.
- Q: How long in advance do I have to make a reservation?
- A: You can make a reservation up until 18:00 for the same day. Please call us to see if there are rooms available.
Payment
- Q: Can I pay with creditcard?
- A: We accept MasterCard, Visa, American Express,Diners Club, Discover
Check in/check out
- Q: When is check in /check out?
- A: Check in is from 15:00 to 20:00, and check out is until 11:00.
- Q: Can I check in early or check out late?
- A: Since we must prepare the rooms, unfortunately early check in is not possible. You can leave you luggage with us and enjoy some sightseeing until the check in time. If you desire a late check in due to delays with your flight or for other reasons, please contact us beforehand.
Cancellation policy
- Q: If I cancel my reservation, will I get a refund or credit? Will I have to pay any fees?
- A: Depending on when you cancel your reservation, different cancellations fees apply. They are as follows;
3 days prior 100% cancellation fee No Show 100% 100% cancellation fee
Other
- Q: Is there internet available in all rooms?
- A: Yes, there is internet available in all our rooms
- Q: Do you have parking available?
- A: Yes, there are two parking lots available for in/out parking at 3,000 yen per night.
*Please note that we do not accept reservations in advance. Parking is only available if there is vacancy at the time of arrival. Please inquire at the front desk when you arrive. - Q: Can I send my luggage directly to the hotel?
- A: Yes, you may send your luggage in advance, but please let us know beforehand.
- Q: Can I send my luggage from the hotel?
- A: Yes, we can send your luggage.